Centralised Booking and E-Referral System Supervisor

Community Podiatry provide clinical and home visits to the population of Shropshire, Telford & Wrekin via 11 clinic locations with a team of Podiatrists and Podiatry Assistants. We are looking for someone who enjoys working as part of a team and would like to extend their knowledge and experience.

Main duties of the job

You will lead our Podiatry Admin Team and work closely with the Podiatry Team Lead and Clinical Leads. You will provide a point of contact for patients and colleagues and will ensure our processes are followed and are robust to manage our high risk caseload, enabling the smooth and efficient running of the podiatry service via e-referrals processes,team rota management and data quality management via use of informatics and reports.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Person Specification

Training and Qualification

Essential

• NVQ Level 3 Business Administration or equivalent or able to demonstrate equivalent standard and experience.
• Able to demonstrate a good level of maths commensurate with maintaining referral and activity data. To GCSE grade A - C or equivalent.
• Able to demonstrate a good level of English language and grammar commensurate with composing own letters & ability to correct other correspondence as necessary. To GCSE grade A - C or equivalent.

Experience

Essential

• Significant experience in an administrative role.
• Experience of working with clinical staff and understanding of their roles, specialities and responsibilities.
• Experience of booking and managing appointments via an electronic booking system.
• Experience of supervising staff.

Knowledge

Essential

• Excellent secretarial, interpersonal and communication skills.
• Ability to problem solve and resolve day-to-day IT programme problems.
• Good knowledge of medical terminology.
• Able to exercise initiative in facilitating effective management of own and others day to day workload.
• Experience of Microsoft Office programs.
• Good organisational skills; self-starter and able to use initiative appropriately with only little supervision.
• Ability to work on own and as part of a team.