Account Manager (Digital Agency)

Account Manager (Digital Agency)

We’re looking for an organised, motivated and passionate Account Manager to join our growing team.

You’ll be responsible for managing new and on-going accounts, with a focus on ecommerce projects. We work with large multi-national corporations, and also local SME's - no two days or projects are the same!

You’ll manage workloads, prioritising and delivering projects within agreed deadlines, along with providing clients with strategic support and ensuring that project objectives are met.

Responsibilities

• Take ownership and responsibility of your clients’ projects and tasks, ensuring they are completed on time, on brief and on budget
• Develop strong and lasting relationships with your clients, keeping them happy, while managing expectations effectively
• Understanding your clients businesses inside and out, becoming a trusted adviser to them
• Leading client review meetings and encouraging account growth
• Keep up to date with the latest industry trends, enabling you to suggest new ideas to your clients for their website and marketing, keeping them ahead of the competition
• Proposal writing and project planning
• Briefing and managing projects across different departments to ensure successful delivery of objectives
• Assist with CMS admin tasks that don’t require advanced technical skills (Magento, Shopify, WordPress – training provided).
• Perform QA testing on client websites, identifying and reporting bugs.
• Review and report against account profitability with ideas for improvement
• Support the new business team in pitches, tenders and proposals
• Keep client documentation up to date to support future development and technical troubleshooting.

Key Requirements

• Experience of delivering digital projects, ideally with some ecommerce experience
• Excellent project management and planning skills, with experience of using task management systems like Clickup, Jira, Trello etc
• High levels of organisation with an excellent eye for detail
• Ability to manage multiple projects at one time, prioritise and deliver calmly under pressure
• Proactive and positive attitude
• Track record of client relationship development
• Ability to identify, analyse and resolve problems quickly and effectively
• Thorough understanding of all aspects of marketing, especially digital
• Good understanding of branding, design, web development and marketing processes
• Knowledge of Google Analytics, Google Ads, Email marketing and social media marketing
• Able to demonstrate tact, diplomacy and discretion in relation to interacting with people at all levels

Experience & Salary

At least two years’ Digital Project / Account Manager agency experience. In return for your talents you can expect a competitive salary, benefits and the opportunity to join a thriving agency.

Why Us
We’re one of the region’s best digital agencies, so we’re always on the lookout for talented new people to join our team.

We’re successful because of our amazing team. We only hire passionate people, who love what they do. We listen to everyone’s ideas and suggestions, to build the strongest, happiest team we can. If you want to make something happen we’ll support you all the way (unless it’s something like mobile cat grooming – then you’re on your own).

Here at Clear, we believe in retaining our colleagues through regular reviews and up to date training to ensure you're on track, and enjoying your role. We have colleagues who have moved departments or even had roles created for them to truly utilise their potential. We also have Developers & Account Managers studying for Magento 2 specialist certification to ensure we're at the forefront of our craft... all paid for and provided by the company.

We believe that work should be enjoyable, sure there’ll be tricky days, and a few tight deadlines here and there, but overall it should be fun. To make things easier we have great benefits like a flexible work day, fully stocked snack cupboard, comfy beanbags and afternoons out doing weird and wonderful things like hovercrafting and bowling.

Perks

• Flexible working hours
• Paid for training courses and events
• Up-to-date equipment
• A fun, challenging and supportive place to work
• Holidays which increase the longer you're with us
• Company contributed pension scheme
• Cycle to work scheme
• Snack boxes and fresh fruit
• Days out and team building exercises

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Flexitime

Ability to commute/relocate:

• Shrewsbury SY1 1TW: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Shrewsbury SY1 1TW