Clinical Practitioner - Telephone Triage

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Job Information

To deliver autonomous practice and making every contact count, this exciting opportunity requires the post holder to work effectively within their professional boundaries, providing safe, holistic and effective compassionate care provision. The post holder will need to be a dynamic and diverse clinician working across the call centre, bases and in the field, enhancing the patient experience and optimising service provisions. Focusing on the management of the needs of the patient Out of hours (OOH). Providing exemplary care for patients who have reached a range of dispositions from 111 including referrals from District nurses, 999 and Rapid response/virtual ward.

The Clinical practitioner will have the relevant clinical experience to work autonomously and as part of a larger team whilst possessing excellent communication and interpersonal skills. They should be willing to contribute to the continuous improvement, development and delivery of a high quality and professional out of hours service. The post holder will have a range of clinical experience, working out of hours (OOH) under the supervision of our GPs based either in Longbow or remotely. They must have the ability to take a comprehensive history, combined with a structured approach to physical assessment over the telephone, with a more autonomous triage approach, and less pathway led, be able to show advanced decision-making with the use of critical thinking, under either direct or indirect GP supervision.

The post holder will quickly identify those patients in the queue who are the sickest and those that can be streamed to one of our Shropdoc bases or for a home visit. Ensuring appropriate allocation times frames for both face-to-face or home visits. The post holder will triage patients of all ages presenting with undifferentiated diagnosis, complex needs, acute and chronic conditions, for both physical, mental health and psycho-social needs. Liaising with other community-based health care practitioners (HCPs) such as GPs, Paramedics and Nurses about patient management, admission avoidance and, where necessary, admission into secondary care.

Post holders that hold a prescribing qualification will Prescribe necessary medications as part of a robust treatment plan, using good antibiotic stewardship, sick day rules, with advice and authorisation from GP colleagues when necessary. Post holders that do not hold a Prescribing qualification will utilise Patient group directives (PGDs) where appropriate with the support of GP colleagues. Again where necessary. We welcome applications from individuals of diverse background, and as well as personal and career development, all colleagues are encouraged and fully supported to work towards clinical development aspirations, such as Non-medical prescribing (where not already held), CPD to safely maintain and increase their professional boundaries or even ACP status, identified through appraisal and gap analysis.

Clinical Supervision and development time is offered flexibly to all clinical staff in line with the service need.

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